Dedicated Customer Support You Can Rely On
A seamless onboarding experience with My Medical Records is powered by our dedicated customer support team. From initial setup to your first record upload and export, you’ll have a dedicated team member guiding you every step of the way—and beyond.
How My Medical Records Customer Support Will Help Your Firm
Our team is here to support and ensure My Medical Records is seamlessly integrated into your work style and team.
Modern Solutions
Process Documents in Hours, not Days
1
Turnaround time
Processing case files and raw medical records can be tedious and time-consuming. Don’t let it hinder your business operations.
Hundreds of pages in hours, not days
With My Medical Records, you can cut case file processing time by over 80%. Our AI processes hundreds of pages of medical records and other documents in just hours.
2
Manual indexing
Focus on high-value billable activities by dedicating more time to analysis and critique, rather than spending it on processing and documentation tasks.
Introducing the Report List
The My Medical Records DocList is your reliable, automatically generated medical record index, created within minutes for every case you upload.
3
Duplicate documents
Up to 30% of each case may consist of duplicate documents, wasting processor time and contributing to non-billable administrative work.
Automated de-duplication
My Medical Records can detect duplicate pages in any uploaded medical record. Easily identify and handle extraneous information by either ignoring or processing it—your choice!
Showcase
Case Studies
Discover how My Medical Records has enhanced efficiency and scalability for companies through intelligent document processing automation.
When the pandemic hit, AGS Rehab Solutions, like many forward-thinking organizations, needed to improve efficiency while transitioning to a paperless, remote model.
By leveraging My Medical Records for medical record review processing, AGS automated 90% of repetitive tasks, accelerated claims document processing by 83%, and seamlessly supported a fully remote workforce.
“Integrating My Medical Records into our standard workflow allows our team to deliver more value-added services to our clients.”
Gina Greco
AGS Rehab Solutions Inc., Senior VP & Managing Director, Assessment Division
My Medical Records Platform Features
My Medical Records’ industry-leading features automate the medical record review process, ensuring accuracy, timeliness, and organization.
Medical Chronologies
Automatic organized medical records by date, service provider, title and document category
Workflows
My Medical Records powers an automated medical record workflow.
Deduplication
My Medical Records' deduplication feature reduces organizational costs.
Intelligent OCR
Fully searchable medical record, using our proprietary intelligent OCR.
Medical Insights
Extract key clinical information in real-time to build meaningful medical summaries.
Dedicated Support
My Medical Records provides dedicated customer support.